Calm in the room when the story breaks
A product failure, a leaked memo, a viral thread — reputations are lost in hours and rebuilt over months. Our crisis desk moves in hours with holding statements, spokesperson prep, and a recovery plan, so you control the narrative instead of chasing it.
A war-room, not a waiting room
From the first call, a senior advisor owns your response: fact-gathering, message triage, and a holding statement within hours — not days. We staff the phones, brief every spokesperson, and monitor coverage around the clock until the cycle turns.
Then comes the harder part: recovery. We design the corrective actions and the storytelling that proves them, so the epilogue of the crisis is written by you.
A senior advisor on call day and night, with holding statements drafted in hours.
Hostile-interview rehearsal, bridging techniques, and on-camera coaching under pressure.
Aligned messaging for staff, customers, investors, and regulators — nobody learns from Twitter first.
Corrective-action storytelling and proactive coverage to reclaim page one.
The first 72 hours, handled
01 — Contain
Fact-gathering, risk mapping, and a holding statement within hours of the call.
02 — Respond
Spokesperson briefing, press handling, and stakeholder cascades in one voice.
03 — Correct
Visible fixes and accountable updates that give the story somewhere better to go.
04 — Recover
Proactive coverage and proof-point storytelling that rebuilds lasting trust.
Silence is also a statement
In a crisis, "no comment" reads as guilt and delay reads as chaos. Our clients respond fast, speak humanly, and fix visibly — the three behaviours research consistently links to faster trust recovery.
Crisis desk availability
Clients who stay with us after